How can we help?

Common questions

I can't sign in

Check that you're using the same method you signed up with (email, phone or a social provider). If you used email, try the password reset link on the sign-in screen. If the reset email doesn't arrive within a few minutes, check spam, then email us from the address on the account.

I'm not seeing any profiles

This is usually one of three things: location permission is off, your discovery radius is too small, or your age filter is too narrow. Go to Profile → Discovery settings and widen the radius (up to 160 km) and the age range. If location is denied, enable it in your phone's app settings.

How do I cancel my subscription?

Subscriptions are billed by the app store, so they have to be cancelled there. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → NextDate → Cancel. On iOS: Settings → your name → Subscriptions → NextDate → Cancel. Deleting the app does not cancel billing.

I paid but premium didn't activate

Open Profile → Settings → Restore purchases first — that resolves it most of the time. If it doesn't, email support@nextdate.in with the app store order ID and we'll fix it manually.

How do I report someone?

Open their profile or your chat with them, tap the menu and choose Report. Reports are confidential. For anything urgent, email safety@nextdate.in with screenshots.

When is the iPhone version coming?

NextDate for iOS is in App Store review. Email hello@nextdate.in with the subject "iOS" and we'll let you know the day it's live.

How do I delete my account?

In the app: Profile → Settings → Delete account. Full instructions, including what happens to your data, are on our account deletion page.